We understand you might have questions about shipping your Cielo purchases. Here are some frequently asked questions to help you out:
Q: How long will it take for my order to arrive?
A: Delivery times vary depending on your chosen shipping option and location. Standard shipping typically takes [Number] - [Number] business days, while express shipping can get your order to you within [Number] business days for major cities. You'll see the estimated delivery timeframe at checkout before confirming your order.
Q: Do you offer free shipping?
A: Absolutely! You can enjoy free standard shipping on all orders above [amount] (excluding certain bulky items).
Q: Where can I track my order?
A: Once your order is shipped, you'll receive a notification email with a tracking number. You can use this number to track the progress of your package on the courier's website.
Q: Can I choose where my order gets delivered?
A: Yes! We offer a variety of delivery options. You can choose to have your order delivered directly to your home address, a designated Pick-Up Point (PUP) location, or even to a Cielo store for collection at your convenience.
Q: What if I'm not available to receive my delivery?
A: Most couriers will attempt a redelivery if you're not available at the time of the first delivery attempt. You may also be able to arrange for a pickup at a designated location or reschedule your delivery.
Q: Do you ship to all areas in South Africa?
A: We strive to deliver to all major centers and most areas in South Africa. However, there may be a slight delay for deliveries to rural or remote locations.
If you have any further questions about shipping your Cielo order, please don't hesitate to contact our friendly Customer Care team. They're always happy to help!