Cielo products are built with quality and durability in mind. To give you additional peace of mind, most Cielo products come with a manufacturer's warranty. The warranty period varies depending on the specific product category. You can find the exact warranty period for your Cielo product in the user manual or on the product packaging.
What Does the Warranty Cover?
Cielo warranties typically cover manufacturing defects and hardware malfunctions under normal use.
It's important to note that warranties usually do not cover:
Damage caused by misuse, neglect, accidental drops, or improper installation.
Normal wear and tear.
Damage caused by unauthorized repairs or modifications.
How to Make a Warranty Claim:
If your Cielo product malfunctions within the warranty period and you believe it's a manufacturing defect, here's what to do:
Locate your product's warranty card or user manual for warranty information and instructions.
Contact the Cielo Customer Care team via phone at [Phone Number] or email at [Email Address] to initiate a warranty claim.
You may be required to provide proof of purchase (receipt) and a brief description of the issue.
Our friendly customer care representatives will guide you through the warranty claim process and ensure a smooth resolution.