Change of Mind: Did you buy something stunning but have a change of heart? No worries! You can return most unused and unopened items within [Number] days of purchase for a full refund. Simply bring your receipt and the original packaging to any Cielo store nationwide.
Faulty or Damaged Products: If your Cielo product arrives faulty or damaged, we'll happily replace it for you. Please note that some exclusions may apply depending on the product category. Here's how to initiate a return for a faulty item:
Online Purchases: Contact our friendly Cielo Customer Care team via phone at [Phone Number] or email at [Email Address] within [Number] days of receiving your order.
In-Store Purchases: Return the faulty item along with your receipt to any Cielo store. A store representative will assist you with the replacement process.
Important Reminders:
All returned items must be in their original packaging with all accessories and user manuals.
Proof of purchase (receipt) is required for all returns.
Depending on your chosen payment method, refunds may take up to [Number] business days to reflect in your account.